Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Hub 3 stuck at Yodel. My Virgin Media App. on 04-12-2022 20:11. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Zavvi. My parcel with a hub 4 was supposed to be delivered on Tuesday. . Stay safe online. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Processed at National Hub. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Further exclusions & legal stuff apply. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Thanks in advance. Account - Cable. So far, the order has been stolen by Yodel’s driver. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Hopefully they can reconnect the older hub for now. Number of inclusive HD channels depends on package. backtothefuture. GXO Logistics, Inc. Unfortunately I didn't received any package tracking number nor text with delivery details. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. The items were not ordered or paid for by me. We would like to show you a description here but the site won’t allow us. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. " Not sure if genuine. Seems a shame to throw in the bin plus don't want a bill from Virgin. Good afternoon. Arrowmunda. Unfortunately I didn't received any package tracking number nor text with delivery details. Please stop sending me endless harassing texts. Mobile Your Account. If you have a tech booked they would have the equipment. The deliveryman noted that the box was left behind the “bin”. Having issues? We help you find out what is wrong. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. We could not find the parcel anywhere near the house at all. Virgin Media. We would like to show you a description here but the site won’t allow us. Options. We would like to show you a description here but the site won’t allow us. 09/11/23 11:22. Click on the brands below or scroll down to the handy brand finder. Some of you may already be aware of this company. . (England) I bought a mobile on contract from virgin media. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Yodel Delivery due tomorrow - No tracking and no order showing. It is not on any of the emails or texts sent to. 15 Comments. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. on 12-11-2022 20:05. Re: Virgin parcel scam. Free tracking available as standard. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. Manage Your Account. (England) I bought a mobile on contract from virgin media. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Yodel, returned to sender. 07-06-2021 13:00. 2 Kudos. It's just that I'm stuck home now, waiting for the delivery without a. Two different men tried to retrieve the parcel from me but I refused. QuickStart, set up and connections. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. Complain case #030322910. We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesOptions. 1 ACCEPTED SOLUTION. My delivery didn’t arrive yesterday. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. please can you check when I can receive my box? I’m regularly working from home and really. But until Thursday evening, there is no delivery, no update, nothing. . On our wavelength. 3 weeks ago. Because it was shittly designed, the people in the. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. . I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. My parcel with a hub 4 was supposed to be delivered on Tuesday. When nothing arrived I phoned and di. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. Account - Mobile. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. The overall user rating for this number is Negative . Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Sign in . Browse Virgin Media Virgin Media Community. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. Being returned to Virgin Media. on 28-03-2023 08:11. Well-informed. Forum; Apps. A new secure password will be generated for you. Options. . in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Poor service Yodel, no delivery. I booked this. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. . Horrific service from Virgin Media !!! on 21-09-2022 16:05. Switched On Families. We would like to show you a description here but the site won’t allow us. Options. Welcome to our community forums and thank you for your first posts. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Options. Go to Account settings, then Account details b. on 16-03-2023 19:38. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Thanks. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Str33t. Max20000. We would like to show you a description here but the site won’t allow us. Yodel told me I had placed the delivery on hold which is complete rubbish . Moved house, and my new self install broadband equipment supposed to be delivered today. . Home Phone. Return parcels to Virgin Media. In this conversation. Tesco Direct. Excludes all third party directory enquiry services. Sports Direct. Yodel stole my parcel. Virgin Media - please listen. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. From £ 38 a month 18 month contract Check it out. I call virgin and they have no idea about it being returned. Packaging We would like to show you a description here but the site won’t allow us. If you didn't arrange your return through the app, you can find. 3 years ago: Text message from Virgin about a scheduled delivery. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Hi Karubin welcome to the community! Thank you for posting. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Yodel stole my parcel. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Now I have. Yodel failed to deliver. Yesterday it was showing for delivery, today if I hadn’t. Security matters. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. and delivery tracking information. Received email on the 19/7/21 to advise my ord. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. 0 Kudos. It's disappointing howe. Networking and WiFi. Yodel works with many retailers to offer Return to Yodel Store services. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. I have looked everywhere. When he arrived home one day he noticed a note in the letterbox from Yodel. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. backtothefuture. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. Quickstart is the quickest and easiest way to setup our services. Manage Your Account. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. Global Media Limited Customer Service telephone A. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. For those who don’t maybe the following video sums up their serviceSimilar to other people. Deal. Virgin Mobile. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Get it for your Android device. - Track the progress of your returns. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Yodel, returned to sender. @Zach_R. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. Yodel Delivery due tomorrow - No tracking and no order showing. on 25-04-2023 17:04. Forum Team In response to. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Horrific service from Virgin Media !!! on 21-09-2022 16:05. countjac. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. on 02-12-2021 17:04. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. We would like to show you a description here but the site won’t allow us. - Create returns labels for 300+ retailers. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. NathanielKelly. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. Joining in. . You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Global Media Limited - Phone number All directors of A. on 16-09-2022 08:23. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. We would like to show you a description here but the site won’t allow us. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Yodel returned to sender. We would like to show you a description here but the site won’t allow us. It didn't arrive and the next. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. I'm moving to a new house where the old owners had VM. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . I am sorry to hear about the issue regarding your handset value. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. £8p/m extra or included with Gig1 or Volt. How to track a home delivery. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. Unfortunately we don't use the Openreach master sockets as they are BT only. Arrowmunda. . But this was before we were due to move in - so when Yodel gave m. I was in all evening and no one came to my door. Access your bills, diagnose faults and manage your package. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Scroll down and click on create new label. Thanks,Yodel says delivered but hasn’t. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Chris_W1. I'm in a really frustrating situation. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. I've received no communication from virgin addressing this, in fact both of the. We would like to show you a description here but the site won’t allow us. Or stream, control and manage. Get set up at virginmedia[###]/bbph. . Tesco Direct. @virginmedia. Scam texts can also come. Virgin Media. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. on 08-11-2022 12:42. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. - Find your. We would like to show you a description here but the site won’t allow us. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. I've received no communication from virgin addressing this, in fac. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. We would like to show you a description here but the site won’t allow us. 08/11/23 21:45. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. This unfortunately did not happen again. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. The guy did say it would be a hub 5. I’ve called Virgin Media and they have launched an investigation with Yodel. We would like to show you a description here but the site won’t allow us. I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. . On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Expecting delivery of router today but Virgin Media have not. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. I've since spoken to virgin customer service who informed me that I should have had rec. Hi chereseferry 👋. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Global Media Limited: Website for A. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. SpeedDelivery of your equipment to store via Yodel is free. So you won’t need to hop around. Shop online with over 90 brands and have your items delivered to your local store. Options. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. This will be a few weeks in advance so you'll have. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. This sometimes will give you an estimated time too. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Browse Virgin Media Virgin Media Community. “It’s with the correct team” My phone was stolen by Yodel on Saturday. QuickStart, set up and connections. but I can't. Simply ring our friendly customer service team. Joining in. Sign in . Paul. i. Hello. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. I've received no communication from virgin addressing this, in fact both of the. In this conversation. The Virgin Media website will open in a new tab. A. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Manage your broadband, TV, home phone and mobile accounts in one place. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Have you received this since your post?We would like to show you a description here but the site won’t allow us. Sign in to My Virgin Media a. It's your sole responsibility to track and update your system. I tried to contact Yodel customer service. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Your Virgin Media return Returned. But then the envelope arrived to return it and I used this instead. Entertain me; Broadband Deals. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Mobile Your Account. If VM tries to charge you, you can always post back on. once the package has been entrusted to the Yodel network! 0 Kudos Reply. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. on 30-05-2023 13:29. Thanks in advance. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. Yodel has apologised directly to Mr Beck and Ms. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. But surprise surprise, nothing. 5 months ago I was upgraded from Hub 3 to 5. Quote & Book. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Virgin Media services are only available in eligible Virgin Media network areas. I was told that both orders have been cancelled and that my mothers account was flagged. not to me. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. We would like to show you a description here but the site won’t allow us. Yes - of course. Created Sep 23, 2009. on 02-12-2021 17:04. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. SabrinaWe would like to show you a description here but the site won’t allow us. I would be grateful for any advice on the best way to proceed. And now Yodel's delivery tracker is saying that I am unauthorised to make. Horrible, they treat customers like you own them something. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Switched On Families. Use our app to: - Send a parcel from any of our thousands of local stores. - View Collect+ stores on a map. . Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. - Track the progress of your sent parcels. Absolutely crap service. Chatter and natter. Parcels returned to the retailer within 72 hours. The earliest date for someone to pick up the hub was around 20th January. Download it for your iPhone. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. The advice was to recycle the old hub. We would like to show you a description here but the site won’t allow us. Yodel is highly rated from customer reviews on Trustpilot. Browse Virgin Media Virgin Media. Welcome to our community forums and thank you for your first posts. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. I am really fed up. Yodel returned to sender. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. PER MONTH. You may also wish to ring us on 0345 454 1111, and our team may be able to. I've taken a look at our systems and I can see that your new equipment was activated. Flag for a moderator. In response to Zach_R.